Intranet Site and "Knowledge Base" Deployment

Note: Brent LaReau is your point of contact for this category.

An intranet, of course, is a private network fed by a web server that publishes proprietary content specific to its owner. An intranet's home page is a daily starting point from which all employees can access calendars, phone lists, newsletters, bulletins, meeting agendas, and knowledge bases. Even very small organizations can have their own "intranet home page" — like we have here in our offices.

A "knowledge base" is an organized, searchable collection of proprietary documents containing knowledge that is pertinent to daily work activities. Most people who work in an office are knowledge workers, who typically spend 30% of their time searching for information (very expensive!). Searches are basically frustrating interruptions, and the average worker does not return to a task until 25 minutes after an interruption. And 40% of the time, workers ramble along a different tangent after an interruption occurs. It's clear that a rapid-access knowledge base can dramatically increase employee productivity.

An intranet site and a knowledge base are two important parts in an enterprise content management (ECM) system. Today, ECM is a critical business strategy. Businesses must constantly collect data and process this to produce information, knowledge and then wisdom (collectively known as enterprise content). ECM-enabled employees and managers waste little time searching for proprietary knowledge. Customers who contact an ECM-enabled employee can expect rapid and relevant answers. ECM-enabled executives have instant access to distilled corporate wisdom.

I can help you with:

Intranet Site Design

I know how to design an intranet site specifically for your organization — one size does not fit all. Managing the right content, and delivering it to your knowledge-seeking employees at the right time in the right way, is critical to the success of your business.

Searchable Knowledge Base Development

Business enterprises normally collect accurate data, convert that to information, and then work to produce business-specific knowledge that leads to corporate wisdom. I know how to create a searchable knowledge base to contain your proprietary knowledge and wisdom, that is specifically tailored to your needs.

Programming

Truly successful intranet sites and knowledge bases require some degree of software programming. Often this is simply because success depends on search capabilities, which are inherently software-based. However, many other useful features can achieved through software. I know how to achieve the correct combination of server- and client-side programming for intranet and knowledge base applications.

Intranet Server Hardware and Software

Would you believe that setting up your own legally licensed intranet server can take only fifteen minutes, possibly with no hardware or software costs? Therefore, it is easy for me to quickly provide your organization with a prototype intranet "home page" upon which I can build a truly useful intranet site.